Essentia - Natural Memory Foam Mattresses in Laval, QC Closed now

Reviews about Essentia - Natural Memory Foam Mattresses

• ★ ★ ★ ★ ☆

  2020-08-09, by Eric Perigny
  When we bought our mattress in Laval, Joanne was very kind and provided us with stellar customer service. We bought a Classic 8 and thought it was firm but that we would get used to it over time. After 3 months, we knew we wouldn't adapt (I weigh 150lbs and my spouse, 120) so we asked if we could upgrade. There seem to be no issue (the other one is almost 1K more expensive), but we have been following up 3 times in the last 7-8 days to get the customer service to send the documentation for us to proceed. We have another week done on a mattress that we feel is not adapted to us. On our last visit to the store in Laval, the front door was locked and we had to go through the head office to get someone to come with us to the store...we felt Joanne was gone but when we asked, we were vaguely told she was not there, period. Not sure what is happening...I will update if the service experience changes... UPDATE: after another message left yesterday, no call back. Tried to reach Customer Service again today and got a general voicemail. Tried to call the store, and the phone is transferred to the same customer service voicemail... Not sure what is going on with them but I don't have a good feeling about it. UPDATE: They finally exchanged our mattress and waived some fees without us having to ask for anything. So we had to wait but we ended up having a good service and the mattress we wanted. We are now happy with our purchase and our overall experience. Yes, we would recommend.